1. 14-Day Return Guarantee for Educational Services

We want you to be satisfied with your educational purchase. In accordance with UK consumer protection laws and our payment processor requirements, we offer a 14-day return policy for our DWY Mentorship educational program.

• Service Type: Digital educational content with scheduled live instruction
• Delivery Method: Online via secure member portal
• Access: Immediate upon purchase confirmation

2. Eligibility for Returns

✅ You CAN request a refund if:

• Your request is made within 14 days of purchase
• You have NOT substantially accessed the digital content
• You have NOT attended any live educational sessions
• You have NOT downloaded our proprietary frameworks or materials
• You have NOT received personalized coaching or consultation

❌ You CANNOT request a refund if:

• More than 14 days have passed since purchase
• You have accessed significant portions of the program content
• You have attended group or individual mentorship sessions
• You have downloaded our proprietary materials
• You are requesting a refund for a subscription renewal (only initial purchases are eligible)

Community Access Clarification

Educational Community Access:

• Community access is an integral part of the educational program
• Includes moderated forums, study groups, and peer discussions
• Focused on course material and curriculum topics
• Not a standalone networking service

Return Policy Impact:

• Participating in any community discussion constitutes use of the educational service
• Reading community posts for more than 30 minutes waives return rights
• Posting in forums or attending group sessions waives return rights

3. How to Request a Refund

Steps to Request

• Step 1: Email us at contact@justundeniable.com
• Step 2: Include in your email:
  • Subject line: "Refund Request - [Your Order Number]"
  • Your full name and business name
  • Order number or receipt
  • Date of purchase
  • Reason for requesting refund (optional but helpful)

Processing Timeline

• Step 3: We will review your request within 2 business days
• Step 4: If approved, refunds are processed within 5-10 business days

4. Digital Content Notice

Important Acknowledgment

By accessing our digital educational content immediately after purchase, you acknowledge that:

• You consent to immediate access to digital educational services
• You understand that substantial use waives your return rights
• You agree that accessing course materials constitutes "substantial use"

When Return Rights Are Waived

Your 14-day return rights are waived when any of the following occurs:

• You watch more than 2 hours of video content
• You download any digital workbooks or templates
• You attend any scheduled live session
• You book or attend a one-on-one coaching call
• You access the course content on 3 or more separate days
• You complete any course assignments or exercises
• You participate in the educational community forums

This is clearly shown and agreed to at checkout.

5. Refund Processing

Approved Refunds by Payment Method

• Credit/Debit Cards: Refunded to original payment method within 5-10 business days
• Klarna Payments: Refunded per Klarna's policies, typically 5-14 business days
• Bank Transfers: Refunded to originating account within 10-14 business days

Processing Times

Please note that while we process refunds promptly, your bank or payment provider may take additional time to credit your account.

6. Subscription Cancellations

Monthly/Annual Subscriptions

• You may cancel future renewals at any time
• Cancellations take effect at the end of the current billing period
• No partial refunds for unused time in current period
• To cancel: Email contact@justundeniable.com with 30 days' notice

Initial vs. Renewal Payments

• 14-day return policy applies ONLY to initial subscription purchase
• Renewal payments are non-refundable
• Always cancel before renewal date to avoid charges

7. Special Circumstances

Exceptional Refunds

We may, at our sole discretion, offer refunds outside the 14-day period for:

• Technical issues preventing access to services
• Documented medical emergencies
• Other extraordinary circumstances

Partial Refunds

We do not offer partial refunds. Refunds, when approved, are for the full purchase amount.

8. Payment Disputes

Before Initiating a Chargeback

Before initiating a chargeback or payment dispute:

1. Please contact us first at contact@justundeniable.com
2. Allow us 5 business days to resolve your concern
3. Unauthorized chargebacks may result in collection actions

Dispute Resolution

We aim to resolve all disputes amicably. If you're unsatisfied with our resolution, you may exercise your rights under applicable consumer protection laws.

9. Klarna Customers

Klarna-Specific Terms

If you used Klarna to purchase our educational services:

• The same 14-day return policy applies
• Refunds are processed through Klarna's system
• Your Klarna payment plan will be adjusted or cancelled accordingly
• Contact Klarna directly for payment plan questions

Klarna Payment Adjustments

Upon approved refund:

• We notify Klarna within 24 hours
• Klarna adjusts your payment schedule
• Any payments already made will be refunded
• Future scheduled payments will be cancelled

10. Contact Information

If you have questions about our return policy:

• Email: contact@justundeniable.com
• Response Time: Within 2 business days

Mailing Address:

• Service to Millions LTD dba Undeniable
• Suite F16, St George's Business Park
• Castle Road, Sittingbourne ME103TB
• United Kingdom

11. Consumer Rights

Legal Compliance

This policy is designed to comply with:

• UK Consumer Rights Act 2015
• UK Consumer Contracts Regulations 2013
• Payment processor requirements (Stripe, Klarna)
• Distance Selling Regulations

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer. This policy provides additional protections beyond minimum legal requirements.

12. Changes to This Policy

We may update this return policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be notified via email to active customers.

‍